Shipping & Delivery

At CURATED, each piece is thoughtfully selected, packed, and prepared with care. Because our collection includes everything from small décor and artisan-made goods to furniture and custom pieces, shipping and delivery options vary by item.

Shipping

Select décor, accessories, textiles, gifts, and other smaller items are available for shipping within the United States.

Available shipping options and costs will be calculated at checkout based on your order and destination.

Orders are typically processed within 2–4 business days. Once your order has shipped, you’ll receive an email with tracking information.

Please note that weekends and holidays are not considered business days. Carrier transit times are estimates and may vary.

Furniture & Oversized Items

Most furniture, oversized items, and select fragile pieces are not available for standard shipping through our website.

These items will be marked as Local Pickup or Local Delivery on the product page or during checkout.

If you live outside our local delivery area and are interested in a furniture piece, please contact us before purchasing. In some cases, we may be able to arrange freight or white-glove delivery and provide a custom delivery quote.

Local Pickup

Local pickup from our Redding, California shop is available at no additional charge for eligible items.

We’ll contact you when your order is ready and coordinate a pickup time. Please do not arrive for pickup until you have received confirmation that your order is ready.

For larger furniture pieces, please arrive with an appropriately sized vehicle and any necessary assistance for transporting your purchase.

Local White-Glove Delivery

Local delivery is available for furniture and larger purchases within our delivery area.

Our white-glove delivery service goes beyond dropping a box at your door. When applicable, our team will bring your furniture into your home, place it in the intended space, complete basic assembly, and remove packaging materials.

Delivery fees vary based on the size of the order, delivery location, accessibility, and services required. Any applicable delivery charge will be communicated before delivery is scheduled.

Custom & Special-Order Furniture

Custom and special-order furniture—including Rowe upholstery—is made or ordered specifically for you and will have a longer lead time than in-stock merchandise.

Estimated lead times will be provided when your order is placed. Because production and freight timelines can occasionally change, these dates are estimates rather than guaranteed arrival dates. If there is a significant change to the expected timeline, we will communicate with you.

Custom and special-order items are subject to our separate Return & Refund Policy.

Damaged or Missing Packages

Please inspect your order as soon as it arrives.

If your shipped order arrives damaged, incorrect, or incomplete, contact us as soon as possible with your order number and photos of the item and packaging so we can help resolve the issue.

For furniture delivered by our team, we ask that you inspect your pieces at the time of delivery and let us know immediately if you notice any damage or concerns.

Shipping Delays

Once an order leaves CURATED, carrier delays caused by weather, transportation disruptions, or other circumstances outside our control may affect the estimated arrival date.

If we are unable to ship your order within the timeframe originally provided, we will contact you with updated information and, when applicable, your options regarding the delayed order.

Questions?

Not sure whether an item can be shipped or delivered to you? We’re happy to help.

Contact CURATED before placing your order and our team can help determine the best way to get your piece home.